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Our Terms & Conditions
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As an online travel agency, we offer various travel products and services from different external providers. For each product or service you purchase through us, the specific terms and conditions of the respective provider apply. Below, we explain how our terms apply and how third-party terms are relevant to your booking.
1. What are our Terms & Conditions?
Our Terms & Conditions apply to all bookings made through our platform. These cover your agreement with us as a travel agent, including payment, cancellations, and liability. In our Privacy Policy, we explain how we handle your personal data, and in our Cookie Statement, we describe how we use cookies on our website.
2. Do third-party terms also apply?
Yes. Many of the products we offer are provided by external parties, such as airlines, hotels, insurers, and other service providers. When you book these products, their specific terms and conditions also apply, in addition to ours. Before completing your payment, you agree to all applicable terms.
3. What about airline conditions of carriage?
We have a separate page with a wide selection of airline conditions of carriage. These conditions relate to your flight ticket, baggage, delays, cancellations, and other airline-specific rules.
4. What if I book accommodation through you?
Accommodation bookings are also subject to specific terms and conditions. You can request these via our customer service.
5. Which insurance terms apply?
For the Flexible Ticket insurance provided by Europ Assistance, you can consult the policy you received after booking or view the local terms on the insurer’s website.
For ticket insurance provided by International Passenger Protection, you can view the terms here: International Passenger Protection terms.
6. What are the terms for parking services?
We offer airport parking via Quickparking. Their terms can be found here: Quickparking terms.
7. What about car rental?
Car rental is provided via Cartrawler. Their terms can be found here: Cartrawler FAQ and terms.
8. Do tours and activities have separate terms?
Yes, tours and activities are provided by Guide and Go. Their terms are available here: Guide and Go terms.
9. What are the terms for baggage delay services?
We offer baggage recovery services via Blue Ribbon Bags. Their service agreement can be found here: Blue Ribbon Bags service agreement.
10. How does the refundable ticket service work and what are the terms?
This solution is provided by Protect Group. More information and the terms can be found here: Refundable.me.
11. Do you offer services for delay compensation?
Yes, we offer mediation services for delay compensation via Yource. Always review their terms before using this service.
Summary
- Our terms apply to your agreement with us as a travel agent.
- Third-party terms apply to the specific products or services you book.
- You can always find these terms via our website or through this FAQ.
Do you have questions or need help understanding these terms? Please feel free to contact our customer service.